filters
state:
Show
city:
Show
product:
Show
Coaster Furniture - Horrible Customer Service - No Replacement Parts Available
We had a small house fire that effected 2 drawer faces on my dresser we purchased through a Coasters dealer. After I emailed the dealer to ask about purchasing replacement parts they told me there was no other option other than buying ANOTHER dresser for $450. This...
Read more
#1143234
Reply to reviews
I purchased a sectional sofa in 2013 from the Coaster Co. in Ft.Worth, Tx and I live in Houston so they shipped it to me.. all of this process was great...I just thought i was buying a leather sofa that would last more than a few years but this couch is crumpling up,...
Read more
1.3
#1141381
Reply to reviews
Coaster Furniture - Damage Head board
Coaster Furniture - Damage Head board
Coaster Furniture - Damage Head board
I purchase the Felicity Collection item # 300345Q Queen bed from American Furniture Outlet on 1233 Sand Lake Road Orlando fl 32809 I received my furniture September 15th 2017 I called immediately spoke to Chance Cook and reported that the Headboard was damaged....
Read more
1.0
#1104364
Reply to reviews

Coaster Furniture - Cheap hardware

Coaster Furniture
#1075110
4.0
Details
Like the product but the Allen head bolts are the cheapest piece of *** money can buy. Strips out everytime. But spend an extra $1.50 at the local hardware store and move on.
Comment
Show
Customer service

Coaster Furniture - Junk

Coaster Furniture
#1064947
Can't but replacement parts for a lift chair that only 1 1/2 years old $900 chain .. made in China. Junk
Comment
Show

Coaster Furniture - replacement broken chair

Coaster Furniture
#1047777
chair under 1 year warrety chair pick up new 9/1/2016 from discount mattress in tucson az. chair item 600164 broken 4/29/2017. pick up may 1 2017 by discount mattress. been trying to find out what the deal with the return chair since then, its now may 15 2017 i still have'nt found out nothing regard this matter. so im trying to go to the company that sold the chair to me. in the hope's to find out about this.
Comment
Show

Coaster Furniture Customer Care Review

Coaster Furniture
#923851
1.0
Details
They are not good resolving anything!! DO NOT ORDER FROM THEM. Look at the BBB!! They failed!!
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
I purchased a swivel rocker for my RV from Walmart. I am a senior citizen with a lot of experience assembling furniture etc. I have a degree in Engineering. But with my many years of experience, nothing can overcome the shoddy workmanship and construction. The very...
Read more
1.5
I didn't like
  • Quality of construction
#1080330
Reply to reviews
One of the worst companies ever. They are really rude and Nasty to people especially the employees. They speak to them bad, treat them like dogs. When it comes to Mark Junk aka "assistant manager" im NOT THE only one who speaks about him like this. He is very...
Read more
1.0
#1053815
Reply to reviews
In August 2016, I purchased a fabric sectional couch with a chaise cushion on one end. After seven months of normal use, ( two smaller sized adults), all three cushions have permanent divots in them and feels like you're sitting on a board. I've tried plumping them up,...
Read more
1.7
I didn't like
  • Quality of constructive
#1018740
Reply to reviews
Coaster Furniture - Sofa Review from Portland, Oregon
I bought coaster leather L shape sofa for $1200 at a high end furniture store. And after 4 years it is garbage! I thought this couch would last me a long time and I wouldn't have to worry about buying another for a long time. I would've never paid that much for...
Read more
1.0
#936116
Reply to reviews
I ordered a vanity for my wife's anniversary present about a month ago they then told me that vanity was on back order to take several more weeks,they told me there was another one that was in stock could be here in a week when it finally came it was broken to pieces...
Read more
#902596
Reply to reviews
Worst customer service company I have ever dealt with. NO Response - they just don't care if your purchase is broken. I bought a table and I was willing to replace the broken magnet hardware myself if they would send it to me. Nothing from them after several...
Read more
Anonymous
Anonymous

It sounds to me like you will not get your money back, or a fraction of it after Coaster deducts the return shipping costs. I hope I'm wrong.

1.7
Fall City, Washington
I didn't like
  • I have a broken table and need it fixed or replaced
#880122
Reply to reviews

Contact Coaster Furniture

Mailing Address:
12928 Sandoval Street
Santa Fe Springs, California 90670
United States
Phone:
(877) 262-7837
More
Coaster Furniture - Very bad bed and badly customer service
Coaster Furniture - Very bad bed and badly customer service
We bought a Coaster Furniture bed. The bed broke before 1 year after purchase. Broke legs. Cheap materials, poor quality control. The slats/rails are made out of cheap wood that totally splintered. Poor quality. Customer service didn't answer emails, didn't recall. I...
Read more
Anonymous
Anonymous

It sounds as though this store has a one-way communication: they accept your money but they don't accept calls, emails, texts and who know where letters go. It's obviously a ...

Anonymous
Galina_17

Today is 12/11/2014, my problem is open.

2.5
#557004
Reply to reviews