We had a small house fire that effected 2 drawer faces on my dresser we purchased through a Coasters dealer. After I emailed the dealer to ask about purchasing replacement parts they told me there was no other option other than buying ANOTHER dresser for $450. This...Read more
I purchased a sectional sofa in 2013 from the Coaster Co. in Ft.Worth, Tx and I live in Houston so they shipped it to me.. all of this process was great...I just thought i was buying a leather sofa that would last more than a few years but this couch is crumpling up,...Read more
I purchase the Felicity Collection item # 300345Q Queen bed from American Furniture Outlet on 1233 Sand Lake Road Orlando fl 32809 I received my furniture September 15th 2017 I called immediately spoke to Chance Cook and reported that the Headboard was damaged....Read more
Coaster Furniture - Cheap hardware
Like the product but the Allen head bolts are the cheapest piece of *** money can buy. Strips out everytime. But spend an extra $1.50 at the local hardware store and move on.
Coaster Furniture - Junk
Can't but replacement parts for a lift chair that only 1 1/2 years old $900 chain .. made in China. Junk
Coaster Furniture - replacement broken chair
chair under 1 year warrety chair pick up new 9/1/2016 from discount mattress in tucson az. chair item 600164 broken 4/29/2017. pick up may 1 2017 by discount mattress. been trying to find out what the deal with the return chair since then, its now may 15 2017 i still have'nt found out nothing regard this matter. so im trying to go to the company that sold the chair to me. in the hope's to find out about this.
Coaster Furniture Customer Care Review
They are not good resolving anything!! DO NOT ORDER FROM THEM. Look at the BBB!! They failed!!
I purchased a swivel rocker for my RV from Walmart. I am a senior citizen with a lot of experience assembling furniture etc. I have a degree in Engineering. But with my many years of experience, nothing can overcome the shoddy workmanship and construction. The very...Read more
I didn't like
- Quality of construction
One of the worst companies ever. They are really rude and Nasty to people especially the employees. They speak to them bad, treat them like dogs. When it comes to Mark Junk aka "assistant manager" im NOT THE only one who speaks about him like this. He is very...Read more
In August 2016, I purchased a fabric sectional couch with a chaise cushion on one end. After seven months of normal use, ( two smaller sized adults), all three cushions have permanent divots in them and feels like you're sitting on a board. I've tried plumping them up,...Read more
I didn't like
- Quality of constructive
I bought coaster leather L shape sofa for $1200 at a high end furniture store. And after 4 years it is garbage! I thought this couch would last me a long time and I wouldn't have to worry about buying another for a long time. I would've never paid that much for...Read more
I ordered a vanity for my wife's anniversary present about a month ago they then told me that vanity was on back order to take several more weeks,they told me there was another one that was in stock could be here in a week when it finally came it was broken to pieces...Read more
Worst customer service company I have ever dealt with. NO Response - they just don't care if your purchase is broken. I bought a table and I was willing to replace the broken magnet hardware myself if they would send it to me. Nothing from them after several...Read more
Fall City, Washington
I didn't like
- I have a broken table and need it fixed or replaced
We bought a Coaster Furniture bed. The bed broke before 1 year after purchase. Broke legs. Cheap materials, poor quality control. The slats/rails are made out of cheap wood that totally splintered. Poor quality. Customer service didn't answer emails, didn't recall. I...Read more
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