I ordered an inexpensive armchair from Coaster through Amazon. It arrived on time On June 5 and the product matched the description.
When I opened the hardware package, however, I discovered that two of the three allen bolts required to secure the back of the chair were missing. I called the company, expecting that they would immediately ship the missing bolts. The parts department told me that these would not be available until mid-August. I called back to speak to Customer Service.
The young woman offered to transfer me to parts. When I explained what they had said, she told me there was nothing she could do and I should go back to the store where I bought the chair. Not possible.
She offered no other solution and, equally important, no apology for the inconvenience. I won't be buying anything from Coaster again.